Now Hiring: Family Service Associate

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Job Description

Position Name: Family Service Associate

Title of Immediate Supervisor: Sales Manager

Job Summary

The position will assist families in the pre-planning and funding of funerals through the purchase of a life insurance policy or utilizing other funding methods available through the company. They may also assist families in purchasing memorial property and merchandise. All of this is done before the need arises. This individual is responsible for providing prompt, courteous and knowledgeable service to our client families.

Essential Job Duties and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.

2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.

3. Remain up-to-date on Paycom reading as assigned.

4. Responsible for the sales and services either in a client family’s home, or in the funeral home or cemetery office.

5. Responsible for developing and following up on leads, either self-generated or received from other reliable, company-approved sources.

6. Organize and conduct public seminars in concert with delivery of aftercare services. Also, convert generated leads from these programs to preneed sales.

7. Assist in the development of after-care and seminar resources for funeral home and community.

8. Must meet minimum monthly sales targets.

9. While the main emphasis of this position is the selling of pre-need products and services, you must be available during specified office hours to handle walk-in and immediate need clients.

10. Must remain well informed and educated on the benefits of pre-arrangement and possess the ability to pass this information on to client families.

11. Must be able to utilize tools given to generate sales, procure leads to increase sales, and close a sale.

12. Must develop positive relationships with all funeral home and cemetery managers and associates.

13. Must develop positive relationships with local churches, nursing homes, hospitals and hospice providers.

14. Must possess the necessary licensure or other certification to meet local or state legal requirements and must be licensed with the insurance company used by our company to underwrite our policies.

15. Must possess knowledge of the funeral rites, ceremonies and customs associated with various religions, always confirming the information with the clergy at the time the service is pre-arranged.

16. Must be very knowledgeable of general price lists, casket price lists and merchandise price lists for funeral homes and cemeteries and be able to answer all questions concerning prices and merchandise within the requirements of the Federal Trade Commission (FTC) rules.

17. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter off the grounds and general straightening up.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.

Educational, Licensure and Skill Requirements

• High school diploma or equivalency, prefer associates degree in related field.

• Minimum of one year of similar or related experience.

• Basic office skills including computer skills and knowledge

• Good people skills with ability to relate to a wide range of people

• Attention to detail with effective written and verbal communication skills

• Ability to manage time effectively in order to organize and prioritize work load.

• Ability to work under time constraints and conform with established schedules and deadlines.

• Must be a licensed insurance agent or have the ability to acquire license by the state as well as licensed agent for the insurance company used by the company.

• Licensed Funeral Director in states that require such.

• Possess a valid Drivers’ License and meet the driving performance standards as determined by management. MVR’s may be reviewed annually for compliance.

Essential Physical Responsibilities

• Ability to travel by standard methods of transportation.

• Must be able to bend, stoop and lift laptop computers, projectors, displays and printed materials.

• Must be free from judgment-impairing conditions, disease or addictions, or those, which impair ability to interact with employees, management or the public.

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Inflation affects nearly every part of daily life, from groceries and utilities to health care and housing. One area that is often overlooked is funeral and cremation planning. Like most services, these costs tend to increase over time. Preplanning provides a thoughtful way to prepare while reducing both financial and emotional stress in the future. More people are choosing to make arrangements in advance, not only to ensure their wishes are clearly known, but also to help protect their families from rising costs and difficult decisions during an already emotional time. The Reality of Rising Costs Funeral and cremation services include many components influenced by inflation, such as professional care, facilities, transportation, materials, and regulatory requirements. As these expenses increase, waiting to make arrangements can result in higher costs for families who may be unprepared to manage them, both emotionally and financially. Planning ahead allows you to make decisions calmly and deliberately, rather than facing rushed choices during a time of loss. Addressing Today’s Prices One benefit many people appreciate about preplanning is the ability to address pricing in advance and reduce uncertainty about future costs. Preplanned arrangements may be funded in full or paid over time, giving you the flexibility to choose an option that fits your budget and personal situation. This approach helps make planning more approachable and manageable. To help protect pricing, arrangements are typically financially secured through full payment or an approved payment plan. This helps ensure that the services you choose today remain in place in the future, even as costs change. Reducing Financial Stress for Loved Ones One of the most meaningful benefits of preplanning is the consideration it shows for those you care about. When a death occurs, families are often required to make many decisions in a short amount of time. Having arrangements already in place removes much of that burden. By planning ahead, you relieve your loved ones from financial uncertainty and clearly document your wishes. This allows them to focus on honoring your life and supporting one another instead of worrying about costs or decisions. A Thoughtful Part of Long Term Planning Preplanning final arrangements is similar to creating a will or setting aside savings. It is an important step in long term planning. It gives you the opportunity to take control, ask questions, and make informed choices without pressure. Many people find comfort in knowing their plans are documented, their preferences are clear, and inflation is less likely to affect the value of the arrangements they have chosen. Peace of Mind for Today and Tomorrow Ultimately, preplanning is about peace of mind. It provides reassurance that your wishes are understood, your family is supported, and important details are handled thoughtfully. If you have been considering planning ahead, our team is here to share information, explain options, and answer questions whenever you are ready. A simple conversation today can bring comfort and confidence for years to come.

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Prepaid funeral plans are often misunderstood. While some people worry about cost, flexibility, or security, the truth is that funeral preplanning can offer peace of mind and financial protection when arranged through a reputable provider. Below are common myths about prepaid funeral plans—and the facts families should know. Myth 1: Your Money Is Better Off in the Bank Fact: Funeral costs increase over time. A prepaid funeral plan locks in today’s prices on many funeral services and merchandise, helping protect your family from inflation and future cost increases. Myth 2: You’ll Lose Your Money If a Funeral Home Closes Fact: Prepaid funeral plans are regulated by state law. Funds are typically placed in a trust or insurance policy, not held by the funeral home. If a provider closes, the funds can usually be transferred to another funeral home. Myth 3: Moving Makes Your Plan Useless Fact: Most prepaid funeral plans are transferable. If you relocate, your plan can often be moved to another funeral provider, ensuring your arrangements remain in place. Myth 4: Life Insurance Covers Funeral Expenses Fact: Life insurance payouts can take weeks or months, while funeral costs are due immediately. Prepaid funeral plans are specifically designed to cover final expenses at the time of need. Myth 5: The Plan Won’t Work Unless It’s Fully Paid Fact: Many funeral preplanning arrangements provide coverage as soon as payments begin, as long as the account stays current. Your selected services are typically guaranteed. Myth 6: Preplanning Means High-Pressure Sales Fact: Funeral preplanning should be educational and voluntary. Reputable providers focus on honoring your wishes—not selling unnecessary products. Why Prepaid Funeral Planning Makes Sense Locks in funeral costs Reduces financial stress on loved ones Ensures your wishes are clearly documented Protects against rising funeral expenses Prepaid funeral planning is a thoughtful way to support your family and take control of your final arrangements. Contact us today to get started.

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Attending a funeral or memorial service can stir up many emotions, and for some, one of the first questions that comes to mind is: What should I wear? While traditions around funeral attire have evolved, dressing appropriately remains a way to show respect—for the person who has passed and for their loved ones. Whether the service is formal, casual, religious, or a celebration of life, here are a few thoughtful guidelines to help you choose what to wear. 1. Stick to Neutral, Conservative Colors Black is the traditional color of mourning in many cultures, but it's not your only option. Other respectful colors include navy, gray, deep green, brown, and muted tones. Avoid bright colors, loud patterns, or anything that draws unnecessary attention unless the family has requested otherwise. Tip: Some services may invite guests to wear the deceased’s favorite color or dress casually—check the obituary or invitation for guidance. 2. Dress Modestly and Neatly Funeral services are somber occasions, so choose clothing that is clean, pressed, and conservative: For women, options include a modest dress, blouse with slacks, or a skirt paired with a cardigan or blazer. For men, a dress shirt with slacks, a suit, or a sport coat with a tie is appropriate. 3. Footwear Matters, Too Choose closed-toe shoes that are comfortable, especially if you'll be standing or walking at a graveside service. Simple dress shoes, loafers, or flats work well. Avoid athletic sneakers or flip-flops unless the service is explicitly casual or outdoors. 4. Consider the Location and Weather The setting of the service can influence your outfit: For outdoor or graveside services, wear weather-appropriate clothing and shoes that can handle grass or gravel. Bring an umbrella or coat if needed. Dark outerwear is always a safe choice. In a place of worship, modest attire is often expected regardless of the season. 5. Keep Accessories Simple This is not the time for flashy jewelry or bold accessories. Choose understated items that won’t distract from the purpose of the gathering. 6. What About Children? Children should also be dressed neatly and conservatively. Simple outfits in neutral colors are best. If unsure, dress them as if attending a formal family event or church service. 7. When in Doubt, Dress Up a Bit It’s always better to be slightly overdressed than too casual at a funeral. If you’re unsure about the dress code, err on the side of formality. A respectful appearance helps convey sympathy and support. What you wear to a funeral doesn’t need to be fancy or expensive—but it should reflect care, humility, and consideration. Remember: your presence is what matters most